Digital Experience Specialists
Our class-leading digital experience technologies provide a range of client benefits such as an improved user experience, cost reductions, operational efficiencies, a competitive advantage and a measured return on investment.
OUR SPECIAL SOLUTIONS
We help organisations optimise their users’ experiences by using AI automation for the prevention, identification, and resolution of IT issues
Comprehensive AI-based Digital Experience (DEX)
From the end user to the Application and everything in between, we provide fully integrated tools to support and enhance the digital experience
Improve IT user productivity
We enhance IT user productivity and help deliver a superb user experience. This is achieved through our integrated range of applications intelligence, user monitoring and network performance solutions.
Support Remote Workers
We provide technology solutions to ensure that remote and mobile workers are provided with the same IT service as those in the workplace.
Empowering Next-Generation Digital Experiences
Case Studies
The Scottish Government
Aternity Deployment to 23,000 users
The Scottish Government, Digital Directorate iTECS division, is working in collaboration with Assure APM and Riverbed to roll out a range of AI technologies such as Aternity, IQ and NPM. With Assure APM working alongside us, we are monitoring networks and applications in real time. We are now gleaning a much deeper and more detailed level of intelligence than ever before, all of which is converted into dynamic daily reporting. With metrics and intelligence actively informing business priority decisions and building in efficiency as best practice, iTECS is proactively delivering against the strategic objectives and ambitions of the Scottish Government and those of the public sector.
Assure APM is a valued strategic partner whom we benefit from working with, as they provide pragmatic advice, guidance and solutions, with the needs of the Scottish Government at the forefront of their thinking.
Mark Hagart, Head of Data Centre and Networks, ITECS, Scottish Government
Case Studies
Baillie Gifford
Enhancing security around their IT production server environment, whether on-premise or in the cloud, in line with their ‘Zero Trust’ cybersecurity standards.
Assure APM, in partnership with Illumio provides us with our exacting requirements for visibility, control, and enforcement whilst providing a strategic safeguard against ‘east-west’ attacks.
our mission
We believe that the innovative application of digital automation can transform end-user experience in any organisation.
Case Studies
Angus Council
Angus Council was planning a major change program including the rollout of a new wide area network infrastructure and the provision of wireless broadband where possible.
The outputs we received from Assure provided us with unprecedented levels of certainty on the way forward. This would enable us to optimise the end-user experience ensuring no unnecessary spend.
Case Studies
Barchester Healthcare
Barchester Healthcare is one of the UK’s biggest independent care providers with 17,000 patients,11,000 staff and 200 care homes. For seven years, care home staff had lived with the intermittent slow down of one of its business applications.
Over six weeks, Assure APM carried out detailed forensic analysis of the application and user experience. A number of application inefficiencies were found to be the root cause. These performance issues were experienced during certain event sequences, hence the intermittent nature of the problem.
We had Assure come in for a few weeks to look into an application issue we had been unable to get to the bottom of for some time. The application performed very slowly for certain tasks and queries and was particularly acute at busy times such as month end. The software vendor would not accept their software was under-performing, pointing instead to the wide area network as the cause of underperformance.
Testimonials
Curious about what people say about us ?
Assure APM is a valued strategic partner whom we benefit from working with, as they provide pragmatic advice, guidance and solutions, with the needs of the Scottish Government at the forefront of their thinking.
MARK HAGARTHead of Data Centre and Networks, Scottish Government, ITECS 
We had Assure come in for a few weeks to look into an application issue we had been unable to get to the bottom of for some time. The application performed very slowly for certain tasks and queries and was particularly acute at busy times such as month-end.
The software vendor would not accept their software was underperforming, pointing instead to the wide-area network as the cause of underperformance. Using Assure’s technology we were able to pinpoint exactly where the problem lay within the application and this evidence was presented to the vendor.
They have now accepted their software was inefficient and we are working closely with them towards a permanent solution. I am happy to recommend ‘Assure Troubleshooter’ to any organisation looking to find the root cause of an ongoing undiagnosed problem.
CALUM MACLEODBarchester Health Care IT Director 
The outputs we received from Assure provided us with unprecedented levels of certainty on the way forward. This would enable us to optimise the end-user experience ensuring no unnecessary spending.
STEVE ROUDHead of IT, Angus Council 
Assure APM, in partnership with Illumio provides us with our exacting requirements for visibility, control, and enforcement whilst providing a strategic safeguard against ‘east-west’ attacks.
Colin LennoxHead of Technology and Service Delivery, Baillie Gifford 